Unfortunately we purchased this lovely looking smeg mixer and while making our weekly bread the glass bowl cracked (1 yr after purchase) while using it at the recommended speed. Very disappointing and what was more than disappointing was the general manager Rudolph Pieterse said that it should not be used at high speed (which it wasn’t) that they will not replace the glass unit and that it will cost 2700 zar. He didn’t have the decency to return my call but asked his assistant to. We have many friends with the kitchen aid no one has had this experience when something has gone wrong. We currently own a smeg oven, dishwasher, washing machine, kettle, coffee maker and this is the customer service we receive? Very very dissappointing Smeg #smeg