AWFUL! Avoid this company at all costs. I ignored the negative reviews and I regret it so much. I had a range delivered two weeks ago that does not work. Over a week ago I contacted SMEG customer service and they said they would send my request to a servicer. I waited a few days and when I didn't hear anything back I called again. They said that a service company (Goodman Home Services) had accepted my job and that I should be hearing from them soon but that I could reach out to them to try to get on their schedule sooner. I called Goodman Home Services and they said they did not have a request in my name. I called back to SMEG and was brushed off and told Goodman had accepted my ticket and to wait longer. I waited 3 more days and called Goodman again only to be told they still did not have a request in my name and also that they don't even service my zip code. For a range that was over $2000 you would think customer service might better. So at this point I have owned a range for two weeks that I can't use and I can't make dinners for my daughter.