Easy to use, and overall a reliable service. The staff are very helpful and responsive. Id recommend taking the time to explore all the tabs on the program or ask staff to take you on a tour, to ensure you're aware of all the possibilities of the system. Also for a professional business its worthwhile buying a dedicated number so that your customers don't think you're sending them spam. This system allows the SMS replies to go to an email account, which makes it a suitable system for a business with multiple staff - we love that feature. We're finding we're using SMS Broadcast more and more to communicate with our patients, as it prevents phone tag and the avoids the delay of email communication. Thank you SMS Broadcast!