Paid $40 for shipping on 1/12/25 to receive by 1/17. Products had not shipped by 1/15 and contacted customer service, was told it would be delivered on time and they would put a note in the order. On 1/16 at 9pm I contacted customer service again because still had not shipped. I was told I would need to contact them again on day of delivery (1/17, the next day) to discuss options. I pointed out it was due to be delivered following day and it was 9pm at night and still had not shipped so there was no way it would arrive. I was told it did not matter so I would need to contact them a 3rd time. Very frustrating and would not have ordered or paid $40 in shipping had I known it would not arrive on time and I would not be able to get the money back for the expedited shipping without contacting several times and consuming a lot of my time. Extremely frustrating, still not sure if i will get the money back, amd, the person it’s being delivered to will be leaving town so the photos may get ruined.