I'm a brand-new customer, have only received one order and I've already had three issues. My first delivery never showed up. I had to follow up and eventually I was credited and given a free order. Next, when my order was finally processed, the right credit wasn't applied (the "free" order from the previous week) so I had to email about that too. It was resolved. Finally, when I received my first shipment, 4 of the meals were missing. I had to email about that too. The odd thing is that I sent an email immediately that day (Saturday) and no one replied. I sent a follow up email on Wednesday and finally received a response on Friday (almost a week later). I was told the usual way to handle this was to send a copy of the packing list and the incorrect items. I agree with this approach if something was incorrectly sent to me, but I have 4 missing meals. How do I take a picture of 4 missing meals? Luckily, this was resolved appropriately as well and I have been told I will receive a credit for the missing meals. The bad news is that this has all happened as I just started using the meal delivery and all within less than 2 weeks. To be honest I'm a little nervous about my meal delivery today. Not sure what to expect. On a good note, the resolution has always been appropriate in my mind, just sometimes not very timely.