New to Snatcher and wasn't sure of its process after ordering. Order placed on the 23rd May and status hadn't changed by the time I sent my first email 3/6/2022. Response received from them 26/5/2022. 6/6/2022 I was emailed to advise that the received only 1 of the items and still awaiting my LED lamps. 6 min later I get an email they are no longer able to get x1 lamp and they would like to offer me a voucher. I sent them an email on the 7th June 9am I. How the credit process works as I am unable to find the refund process or credit as per the email. Then on the 11th June after I had sent an urgent request for a call to be made to me, I receive an email 9/6/2022 @7:34am requesting my banking details for a refund. 11/6/2022 @11:05 am I then received an email stating my details have been sent to the accounts department and refunds take 7-10 TAT. I has specifically stated that u require the refund urgently so I can source services from a different provider. Horrible service and yet verbal reviews I received were WOW.!