I am Afrikaans. Try to explain my feelings in English. One thing that I have learned is not to lend out your ears for negative information. I bought a cell phone wallet at Snatchers. Read all the negative reviews afterwards and in my mind I have already judged them. Not read their notes carefully. Just get upset without give them time to explain and process my order. I want to say to all the negative reviews against them. I feel sorry for you that were disappointed, but don't through your toys with negative commentary in the media. Rather reach out in a possitive way and help them to be a outstanding online company. Dorothy Maake helped me so much. Thank you Dorothy. I was an old grumpy unsatisfied women before hand. Don't judge on others reviews. Snatchers try there best to satisfy everybody.