I received a refund of R212.69 on 25 January, a shortfall of R90. (After countless emails I phoned and spoke to a nice gentleman). I phoned again on 25 January to ask for the rest of the refund and he said it will be done within the same week. It is now 28 February. I phoned again but now only music plays on the Snatcher phone nr, telling me I am nr 4 in line, then 3 then two then one - then 4 again, then 4 again so I put the phone down after about 20 minutes. Please sort my refund Order 344361 17 November 2023 I ordered and paid for a variety of items. On 1 December 2023 I received an email from Snatcher informing me that the 1 × 6 Piece Solar LED Garden Lights value R279.00 was out of stock. I PAID for the item but did not receive it. The email apologized and asked me to inform Snatcher if I prefer a voucher or refund. I immediately replied that I prefer a refund Order 339390 27 November 2023 I ordered and paid for a variety of items. On 4 December 2023 I received an email from Snatcher informing me that the 1 × Biltong Knife value R63 was out of stock. I PAID for the item but did not receive it. The email apologized and asked me to inform Snatcher if I prefer a voucher or refund. I immediately replied that I prefer a refund 7 December 2023 I was asked per email to provide proof of banking details which I did. 7 December 2023 I received this reply. Good day Marietjie I trust that you are well. Please note that we have forwarded your banking details to our accounts department to process a refund . Please note refunds have a 7 working day turn around time . Have a good day further . Kind Regards Kabelo Thulasizwe ~ Customer Support Agent Snatcher Online 20 December 2023 after 9 working days I sent a follow-up email and I received this email Good day Marietjie The matter has been further escalated Have requested finance to settle the matter Have expeditated and will process refunds We do apologize for the inconvenience Kind Regards Kabelo Thulasizwe ~ Customer Support Agent Snatcher Online 28 December 2023 I sent an enquiry again and received no reply. 4 January 2024 I sent another follow – up and received this reply Good Day Marietjie We humbly apologize for this delay in the process of your refund . We can assure you that our accounts department is working timeously to process all refunds. Your refund will be processed by end of business this week Kind Regards Kabelo Thulasizwe ~ Customer Support Agent Snatcher Online End of business was 5 January 2024 It is now 20 January 2024, 6 weeks after I have provided my banking details for a refund. I started shopping more and more with Snatcher instead of Takealot but this experience will make me think twice before shopping with Snatcher again.