I am afraid this is a bad review about Snatcher. In a nutshell: extremely poor service - no refund when is due - extremely poor guarantee. 2 Episodes: 1) Ordered and paid for 2 items. Delivered only one (second one out of stock). Snatcher offered me a credit voucher, which I did not want (I shall never use it). I requested to get refunded on the Credit Card I had used to buy the product: cannot be done. I then requested to have my money credited into my bank account by EFT: request ignored several times. Just no answer. Very bad. 2) Electronic product of poor quality. It worked as expected for just 2 weeks. Then dead. Requested to Snatcher: repair/replace/refund. The answer, after requesting lot of details and photos about the problem: we shall contact supplier and get back within 48 hours. Never got back to me, in spite of many requests. Conclusion: unprofessional, poorest service, careful to what product you buy, careful with guarantee issues. Carlo