I have placed an order for 2 cellphone pouches. I was billed twice on my credit card for the very same order. I submitted a complaint and received an email promptly apologysing for incident. I was ask for banking details but no progres thereafter. Later received an email upon another enquiry from me stating they are sorry for the delay and will escalate the matter to their accounts department. No further communication despite me having submitted another two emails enquiring about progress with my refund but still no reply. This is now mire than a month later. Be careful when you buy from Snatcher and watch you statements for duplicate payments. I wont buy from them again. Temu refunded me within a week for an item I was not completely satisfied with. That is good customer service at next level.