I just called SnowJoe and asked to get my shipping address changed and "Abby" told me that she could not do that! She WOULD NOT TRANSFER ME TO A MANAGER!!!! She stated REPEATEDLY that the Supervisor will give me the same response. I DON'T CARE!!! I WANTED TO TALK TO A MANAGER/SUPERVISOR!!! i have NEVER had a company NOT LET ME TALK TO A SUPERVISOR!!! EVER!! this is unacceptable and UNBELIEVABLE!!! I have NO ISSUES with SnowJoe per se, it is FedEx who won't deliver because of weather which is BS! My street is clear and has been for 2 days. All SnowJoe needs to do is to change my deliver address, which I just got the 'prompt' when calling FedEx which SnowJoe could also get if they just called.