Sorry we haven't gotten to this review sooner! Marvin is one of the best customer service representatives I have had the opportunity to encounter in several years. This is another positive reason for us to use and recommend Snow Joe. We have a number of your products (my favorite - the cultivator)which I have used several times over the past 3 to 4 years. I clean it good after every use just like I do with everything. I could send it back to you so you could re-sell it as a new one. But, your not getting your hands on this one again. Can't wait to get the lawn mower replaced. It's being missed. Keep up the great work with your product line please. Thank You!