It was an outstanding experience. I was looking around for the best detacher and saw a lot of positive review for this one. I was excited to receive it finally so I can get my lawn ready for the season. Sadly, the equipment broke while using it, I contacted Sun Joe and asked if I could purchase a replacement part for it. Since it was still under warranty, the customer service representative didn’t even hesitate with replacing my unit. The process was fast and for that I am a forever Sun Joe/Snow Joe customer. Thank you so much. Now my lawn is GREENER than my neighbor’s.