This experience is so much better than the previous experience. I bought an 8" battery operated Chain Saw in late March. It did NOT work. I called to get HELP. Customer Service & Technical support was terrible, to say the least. They offered NO suggestions to check out the saw. They did not have a replacement for the product. But I could have bought it at Home Depot or HSN. Finally, they are going to replace the product with a 10" Chain Saw. They will send it to me when I get back from vacation at the end of this month. Then I can return the nonworking product. Meanwhile, I paid for something that does not work. Hope for the best.