Hi Sun/Snow Joe, I recently called in b/c one of the parts on my pressure washer suddenly snapped off due to rust/corrosion. When I called in the gentleman was super nice and helpful- I have no complaints there- and he quickly offered to send me a new replacement part, but...I wasn't sure that he completely understood WHICH part I was referring to, as he kept referring to it as the 'wand'. Then when I got a confirmation email, it showed the actual part that he placed the order for, I was correct- he sent the handle of the power washer, not the long metal tube, that the tips attach to- which is what actually failed. So I snapped a few pics and responded to the form letter showing what was actually in need of replacement- but still haven't gotten a response yet.