Been a disaster. I had a warranty item that I reported at the beginning of December. In order to receive any credit, the SnowJoe team wanted me to send the unit back. Sounded like a hassle, but agreed. Then once they determined that I was in Canada, wanted me to "destroy" the unit and send pictures along with a copy of my invoice. At that time they would either send me a temporary unit (as they were out of stock of my unit), a credit or I could use a Store Credit online. I agreed to the Store Credit but when I went to order a new unit there was a shipping charge of $102 USD. As this was a warranty, and I was repurchasing another SNOWJOE product, I felt that this charge should have been waived. Needless to say several emails and phone calls later, I was told that SNOWJOE had no way to control the shipping cost and could not do anything about it other than offer me an additional year of warranty. I did not accept that response and upon speaking to a supervisor determined after speaking to Accounting that they could provide me with a post-purchase credit to my credit card of 20% of the original purchase price. While this did not cover the full cost of the shipping I accepted this compromise. She then said that I should go ahead and order the unit I wanted, and when I received the unit I was to call SNOWJOE and the credit would be processed. I received the unit on January 5th and was told that my credit would be processed against my credit card in 2-3 business days. As of January 13th I had not received the credit. I called, and after 50 minutes on the phone, was told that the credit was in an approval process. I thought that this had been approved already by the supervisor I spoke to before ordering. What a disappointment. I feel I have worked hard to make this process work for about 6 weeks and yet it is STILL UNRESOLVED. If SNOWJOE can't handle warranty situations in Canada, then they shouldn't be selling their product here. I am now left waiting to hear back from another supervisor who will respond to me in the next 24-48 hours. Ridiculous.