Our Snow Joe 48V snow blower conked out in the middle of a major snowstorm, which meant we had to shovel the driveway by hand. After some online trouble shooting and finding no suitable answers, we called the Snow Joe . The nicest fellow answered and was able to get things straightened out for us. Our Snow Joe was still under warranty, so he arranged for a replacement. We took the inoperable one to our closest UPS, put it in a box and sent it off. The new one was on its way in short order and arrived in time for the next big snow which is forecast to appear in a few days. We are happy with the product and the service.