I wished I had known that their customer service is slow to respond to get a replacement part sent to me before purchasing their electric lawn mower last year to replace my manual push mower that I had been using for the past 10 years. (They blame Covid-19 for the delay). One of the springs broke off after six months/2 seasons of regular use and I was promised twice now by their customer representatives that the broken spring will be replaced and "will receive an order confirmation within 48 hours". It has been a week now since my last email with Sun Joe and still waiting for an order confirmation that the part will be sent. I will have to go back to using the manual push mower this weekend to avoid getting a citation for high grass. So disappointed with Sun Joe and no, I do not recommend buying their products.