I bought a Sun Joe electric lawn mower MJ401E last May 2019 to replace a manual push mower I had been using in the past ten years to maintain my lawn. I used it for a few months in the Fall last year and then in the Spring earlier this year up until 3 weeks ago, one of the springs broke. I looked at the stores near me and no one has this replacement part in stock. It is the same story online, I only found Target.com that supposedly sells this part but unfortunately also out of stock. I called the Sun Joe customer service but only got several assigned ticket number for my inquiry then finally got e representative telling me that Sun Joe will send the part as part of the warranty and I will receive a confirmation with in 48 hours. A week passed and I called the customer service and got the same response that my request will be moved in front of the line to expedite my request. So far I have not received any confirmation regarding when my replacement part will be sent. I had to go back to using my manual push mower to avoid getting a citation for high grass in my area. I wish I had known in the beginning that Sun Joe's customer service is this slow, that would have been a factor not to purchase their product if I can't even get a part that is supposedly under warranty. No, I do not recommend purchasing any product from Sun Joe. Please Sun Joe, just send the part instead of saying/sending patronizing words/emails to get rid of my request. And stop blaming the pandemic for your poor customer service.