Took out a two year fixed rate to October 2023 then unexpectedly got the opportunity to move. Tried to phone several times for advice about moving my tariff and unable to get through. They are only open during the working day when I am at work. My father had moved his EDF fixed rate tariff when he moved in September 2021 so expected to be able to do the same. Completed their move form and asked to transfer energy tariff. Had no useful correspondence from them. They have helped themselves to £60 exit fees from my credit and added more units onto the meter readings I gave them. I made a complaint and instead of responding to it they are chasing me for an overinflated bill and threatening me with additional charges. In some ways I am glad to not be dealing with them anymore as they are completely useless and have no customer service. I would not recommend So Energy!