This company are the worst - I was a landlord and these guys are trying to bill me for fuel from 4 years ago in-between tenants - I contacted them and was told there was no bill to pay and thanks for responding to the letter - then within a couple of weeks I had debt collection letters - on connecting them again they accept I was misinformed but use the typical customer service sentence starters of....unfortunatley/I'm afraid...I've pointed out the various failings and that the debt collection agency has offered a 20% discount on the original bill and they inform me they can't offer me that direct - I'd have to go via the debt collection agency! Do yourself a favor and steer well clear of a company that when it comes down to it, will not recognize their short comings and work with you to find a sensible solution. Apparently managers don't take phone calls - they just speak to their customer advisors and give them a script/pitch to tell you. Awful company DO NOT USE