You sent me a link to the complaints email so I can add more info but it does NOT work - postmaster returns it as `not found at So.energy` HISTORY:- I received a Welcome Pack to switch a supply to a house 300 miles away- (NOT my property!) - but my name, address, email name and phone number were given as the billing address! Partial direct debit in the Pack details were not mine as far as I know. I managed to cancel the switch. BUT HOW did all my details become the billing address? Fraud was my first thought - this has caused me a lot of Distress & Anxiety. SO could have told me what had happened instead of making my issue a `Complaint` which will rumble on for 8 weeks -giving me another 8 weeks of uncertainty.