I moved into my property and immediately switched both my gas and electricity to Octopus Energy. I contacted SO Energy by phone to notify them of the switch. The advisor took my details and then went silent — they never called me back. Since then, I have emailed SO Energy multiple times (10 June, 7 July, 17 July, and 30 July) regarding ongoing bills, requesting a full itemised breakdown of charges and confirmation that I am not liable for the previous tenant’s debt. Despite this, all emails were ignored. SO Energy has continued to send bills and demand letters, including letters: • With no amount specified or amount changing • Threatening to pass my account to collections • Claiming I have “refused to discuss the matter” or “failed to make repayment arrangements,” which is entirely false. They have now escalated my account, threatening legal action via debt recovery agencies or county court judgment — despite having all communications proving my dispute and repeated attempts to contact them. I have been left frustrated, stressed, and overwhelmed by their lack of communication. Their customer service is nonexistent, and their collections practices are aggressive and misleading. If you value transparent, responsive customer service, I would strongly advise avoiding SO Energy.