Unfortunately ive had a terrible time with Soak.com. They firstly didnt address my property properly so DX the delivery company couldn't find my residence. When I did manage to speak to the delivery company and get the product finally, the product didn't even work and what's worse is it looked like it was put together by a chid! Wires weren't soldered, just wrapped round the bare ends of others wires and the product didn't look like it had any care and attention at all! Ive rang them and they seem to apologise but still after emailing photos of the issue they've not even bothered to reply this is 4 days after emailing. So far im still left with a faulty product and no one responding to my messages. One of the worst companies I've ever bought from!!