Soak Reviews

3.33 Rating 9 Reviews
56% of reviewers recommend Soak
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"The back up is very poor"
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Posted 1 month ago
Are you Soak? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback Soak receives and that when things do go wrong you do your best to put things right. Reply Free
"Great website and product range, but as soon as your done with buying thats where ypur problems start if you have an issue with your order or delivery. Ordered a shower bath screen and the glass fell out of the frame seal the next day and smashed all over the floor. Very difficult to get through to anyone on the phone on hold for over 20mins each time. Managed to get hold of them via twitter and raised serious product safety concern and they gave me an email address to go through. Sent my email and got a response saying it may take up to 7 working days for a response, that is ridiculous! Its the 7th day and no response so im expecting this to be a wild goose chase from here onwards. A second order a basin tap never received. They charge £4.99 for delivery of a small items by Royal mail, get a dispatch email but no tracking number and have to wait 8 working days that's there expected delivery time. Nothing received and back on the phone after another 15-20min hold on the phone listening to classic music and nothing else on their phone lines do get through to someone and am told they will raise a claim with Royalmail and someone will email me in 48 hrs. Yes you guessed right to response so now a second wild goose chase. Probably the worst aftersales service i have encountered in over 10 years of regularly shopping online."
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Posted 1 month ago
"Delivery of good quality product on time every time"
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Posted 2 months ago
"Happy at first due to good prices but delivery was horrible. They broke the cistern in transit and told me another was being sent out when it wasn't really and the toilet came damaged. 2 weeks went by and they ignored my email whilst I was thinking that the items were coming. I then called and it was sorted."
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Posted 2 months ago
"Nice product at very reasonable price. Helpful sales staff and reliable delivery"
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Posted 2 months ago
"Very poor quality items making it very difficult to fit them. Sent back numerous times but replacements were just as bad."
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Posted 2 months ago
"Beautiful unusual products"
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Posted 2 months ago
"Very good quality"
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Posted 2 months ago
"Good quality products and at good prices plus quick delivery of products ordered."
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Posted 2 months ago
Soak is rated 3.33 based on 9 reviews

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