Giving a 1 star to this company is better than they deserve. Soak are possible the worst company I have ever dealt with. After ordering our bathroom I rang to check on delivery dates and they confirmed our dates. With this confirmed I booked time off to ensure I was home, booked our plumber so everything was set up. On the day of delivery I rang for a time update. I was greeted by an extremely rude lady called Sophie and was told I would have to wait until the Monday. I explained our situation and that I was 6 months pregnant and this whole matter was stressful and I was having to live with out a bathroom for a further 3 days. The woman could clearly hear I was distressed however it did not bother her. I was then left needing to check into a hotel as we didn't even have a toilet. I then put an official complaint in about the company and Sophie, it then took me to chase the complaint to get any form of update. I finally got a response back after 2 weeks, to only be offered 10% money back. This was an insult on the money we had lost out. I would never recommend soak to anyone.