Terrible customer service, would save yourself the headache and get your shoes/accessories elsewhere. My partner had ordered me blundstones for Christmas on December 19th 2021, and paid express shipping to receive it on December 24th. The total was $304 with taxes. After checking it day after day I called customer service on January 6th, they said that FedEx had not picked it up yet. So they at least reimbursed by parter 25 % of the total cost and $20 for shipping. So they said that it had a note on it to be shipped quicker so it should be shipped the next day or Monday after the weekend. Still it hadn’t arrived, so I called Tuesday and they apologized and got a different courier(UPS) to deal with it. So I waited all Thursday(13th) for it to arrive and to my luck it never did, but on the tracking page it said delivered. The next morning I called softmoc and they said they needed to start an investigation to see what happened. Weird thing was that it said delivered to a different city 3 hours away. She said it was UPS at fault and it would take another week for us to find out and then I’d have to wait again for shipment. At this point I’m super frustrated and mad and she has no compensation to offer anymore. Just a refund after it gets investigated or wait again for shipment. So I call UPS to try to speed it up. And funny enough the lady on the phone says, softmoc had given them a different box and then gave me the tracking number for a random person’s item. I called softmoc back and the lady kept insisting it was UPS again, taking no accountability for their screw up. Then repeatedly kept trying to cut me off and would not listen. Furthermore, tells me to just wait another week for them to find out with no compensation for time wasted. So, at the end of the day I called back and demanded a refund and fortunately went to a store that did have them in stock. Please don’t waste your time with softmoc because if you do happen to wait or they make a mistake they do not compensate you at all. As well as their customer service skills are extremely lacking.