Softmoc is by far the most intimidating abusive company i have ever dealt with. I spoke with them 3 times via chat to make sure i could return my Rihanna Chestnut slippers, which were sent to me 2 times scuffed. I also returned at a store and upon bringing them home, that pair was scuffed too. I proceeding to do as they told. Return these by mail and they would re-ship me a new pair. Upon returning them by mail, they advised me they had sent me a new shipping label but then changed their minds and said because i had a payment plan with sezzle that the could not override the system and re-ship these to me, it would not allow them? Like serious, it shows on my order and everwhere else how I paid for these and I spoke with the chat peple 3 times. Be ware (Danielle & Emily) we abusive, belitteling and had no compassion towards my situation. I was given a discount rate for these slippers, which is why i got them and they told me because they were NOT able to send me a new pair, they would refund them and have me purchase a new pair with less of a discount. They were no longer able to help me. After I called them a bunch of liars, they told me the chat was being blocked due to my profanity.? These people are psychopaths and all need to be help accountable for all the people before me and their experiences, just disgusting, you should read on because it gets worse and worse. I preceded to give a call customer care a call and was told that I was talking to someone in the chat and could no longer be helped 3 times by 3 different agents. They were told by management. These useless employees continue to take advantage and abusr customers and we need to get the word out, no longer do we stand for this. Everyone one of them needs to be reportinf. Dont shoo at Softmoc until things change. Its beyond brutal. The only kind and nice manager I have dealt with is Tanya from the Newmarket store who was helpfull and forwarded all my screenshots and info to the area managers to get to the bottom of this, so if you need help, call her. Pass the word along about these tyrants.For some reason I tried to upload 6 photos to show my damaged shoes but it would not allow me to submit if I did, what's up with that?