The young gentleman at the Heartland, Mississauga location who claimed to be a manager first said I cannot make a return as he said he had no purchase history. I had to log into my phone and show him my purchase He then said the shoes looked dirty. I had never worn them outside and had just tried them in at home. He then said he would make the return this one time and not next time if I brought back “damaged” shoes. He was extremely rude and when I asked him for his name he said he doesn’t need to give it to me. This is the worst customer service I have experienced. There is no point complaining to their customer service as no one cares