I returned defective shoes because there was a chunk missing from the leather. When I spoke to customer service I told them explicitly that I couldn’t have the funds go back onto the original card because I no longer have access to it due to a consumer proposal. They said I could do it in store then. I went to the store and after saying multiple times that I will either exchange or have the funds returned to a different card, they put them on the old card. So they essentially stole the shoes back without a refund. I found hard to have them cancel the refund or give me a gift card or anything to make up for their mistake. But they wouldn’t budge. So now I am out money I needed for groceries. I will never shop at Soft Moc again. Absolute crooks.