One lie after the next, and owes me hundreds. Worst company I've ever dealt with. The current situation of not being allowed to accept new customers says it all. But even when they are allowed, DO NOT touch them. Here’s my experience with them ( in no particular order. Scroll to the end for the worse one): I noticed that my address was wrong, but had the correct supply address, so I tried changing it online. It was apparently changed, but the wrong address was still on my online statements to the very end of contract. I kept on receiving emails telling me to apply for the free light bulbs. I tried 3 times, but didn’t receive any. Probably because the address was wrong. Not sure. They kept on calling me about having a smart meter installed. I told them I didn’t want 1 because it needs plugging in and using my electricity, but they told me that it doesn’t use any. If it doesn’t, why does it need plugging in? After several attempts, they told me that my meter needed updating, so I booked an appointment, but couldn’t make it. They called the next day “regarding the cancelled appointment for a smart meter”. So they tried to fool me into getting a smart meter by telling me it was a normal meter update. I knew my contract was coming to an end, but they never wrote to me to tell me. I had to email them for a renewal date, which took about 3 weeks, and by the time I got the reply, my contract had already ended. Worse bit is when I switched to a new supplier, and gave them the meter reading, they said that they need to get it from the new supplier, but I should keep my direct debit active so they can work out the final amount and collect the money, otherwise I would be fined. I was in credit anyway, but they collected the direct debit that month, and then the following month. So I asked my current supplier to provide the last meter to reading to them, and guess what, my current supplier actually gave them the meter reading before I even contacted solarplicity, so they lied again. Then I waited patiently, and they collected another direct debit payment, and another before I finally decided enough is enough and cancelled the direct debit myself. By this time, they owed me £324. I had been sending them emails constantly, because I can’t call them while at work, and they don’t work late. Those emails were ignored. I made formal complaints, and they still ignored me. I finally made a complaint to the financial ombudsman, and received a reply from them telling me that i will receive a final bill soon, and then I will be able to request for a refund. The bill arrived 6 months after the switch. I called, got put on hold for 30 minutes. The person who took the call said I’d gone through to the wrong department. There were only 3 options, so I don’t think I was. Anyway, the next person picked up and said that they have an excessive number of calls, so she’d take a message and someone would call me back by the next day. No calls. No missed calls. Lied again. This company makes achievable promises, but still cannot deliver. Stay away.