Switched 6 months ago and still trying to get my refund of £95 credit balance. Abysmal customer service, refusing to refund money saying account is not finalise even though new supplier has confirmed all meter readings have been provided correctly. Direct debit continued to be taken after I switched. I believe they are deliberately withholding the money.
Worst company I have ever dealt with by a long way, surprised they still have a licence.
6 years ago
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