Been with solarplicity coming up for a year now in June, firstly when I signed up I filled in the forms stating I was entitled to get 8 or 10 (can’t remember now) free energy saving light bulbs for joining, have never received them! And when I spoke to someone at the company on the phone I was told they will look into it for me but have never heard anything. But tbh that’s the least of my complaints... when a couple of months ago I tried to submit my metre readings online, which Ive been regularly doing every 3 months, It wouldn’t allow me to submit my Gas reading? Only my electric? On my account it was showing no history of any meter readings I have supplied for my gas only the first one I gave when I switched to them, but it was showing up fine for my electricity I rang them about this and they said that there is an error due to themselves, and when I asked if I was likely to get a shocking bill due to this, the lady that I spoke to assured me that I wouldn’t and several times telling me it was there error. Hoping she was correct because tbh she could barely understand me and vice versa! Then today a month before my fixed term contract is up, I received an email saying I am £565 in debit and that they will be changing my direct debit next month to more than double what I’m paying atm I was under the illusion that if your paying a fixed rate that there would be no unexpected debts to be paid at the end of your contract? Any Advice please would be greatly appreciated before I have to call them again and try to speak to someone that is just not gonna help or have a clue what I’m talking about!