Absolutely the worst customer experience I have ever had. They ignore emails, often don't answer the phone and when they do they make assurances that they have no intention of honouring. At their insistence, I booked a day's annual leave to have a smart meter fitted. I asked for email confirmation of this visit - which I had to chase multiple times. The engineer turned up on the appointed day and worked outside on my meters, so I didn't actually have to be there. He only set the system up but did not actually install it - saying it would be sent out to me to install myself. That was 9 weeks ago. Despite my chasing this many times the meter has never materialised. I even emailed the MD of the business, but (not surprisingly) got no response. They have been massively overcharging me for fuel and I am currently 100's of pounds in credit. I have no doubt that when I cancel my contact with them, when the renewal is due, that it will take calls / emails ad nauseam in order to get the monies refunded that they undoubtedly owe me. This company needs to to be shut down ASAP.....as they are a bunch of incompetents!