Worst utility company ever! I cancelled my contract with them within the cooling off period, which they confirmed but subsequently ignored. Fortunately I cancelled all direct debits so they had no access to my money. They took my gas and electricity against my wishes, wouldn't let me swap suppliers because I owed them money! At the first sign of trouble I got Ombudsman involved that allowed me to move but it's still going on! They want to charge me early exit fees. Whilst in email communication they sent my details to a debt collection agency and with the wrong address. Incompetent !! Finally got a final statement from them minus exit fees which I've reluctantly paid only to get another final bill from them. It never stops!!