Unfortunately, we have left Solarplicity after a year. They have been a very poor company to be with. We went with their reduced rate so long as we had a smart meter installed.....it took months for this to be installed so paid the higher rate. Then, when it was installed it was not fitted correctly as it would not connect with the billing team so we never got the reduced rate. They would often book appointments and then not turn up - even on days when I had booked time off work. Their call centre never understand and deal with concerns. The worst company I have ever had the displeasure to deal with. I would advise no one to go with them...it's a shame there isn't a zero star option.