If I could give 0 stars, I would. This company are ridiculous. Trouble started when I needed to call them to ask a question about my bill; first of all, ringing is useless as the phone-line is absolutely awful and you can barely hear them. The operators working customer service are snotty, rude, and unhelpful. I was informed that they couldn't help me with my bill because "they had no record of my account" (?!) despite the fact they had been taking money by direct debit for nine months, sending me post, etc. I had given them all my details when I signed up to the service, so this is clearly an issue on their end. The last couple of times I have rang up to try and get through to someone about this, it's like speaking with a Little Britain character ("Computer says no"). They then put you on hold and promptly hang up on you. This has happened twice now, so calling is useless. They are just as bad to contact by email; they sent a message claiming my issue had been "passed on to someone higher up" to deal with - that was back in April and I haven't heard anything back since. I sent a complaint email over a month ago that was never even acknowledged, let alone replied to. In the end I decided to cancel my direct debit with them to see if that would encourage them to get in touch with me; lo and behold as if by magic, suddenly they sent me a message to let me know I had cancelled my direct debit and would I like to set it back up again? I replied by suggesting they actually read my complaint email, and instead they sent a short message back telling me it had been read, and that I was no longer a customer of theirs, as I had been transferred to Toto Energy... I contacted Toto Energy who told me they had NO record of me being transferred over to them and as far as they could tell, I was still a Solarplicity customer. Absolutely absurd, and glad to hear I am not alone in having to deal with this utterly stupid company.