BUYER BEWARE - THEY LIE. I'm 69, a retired career businesswoman and ran my business for over 40 years. I understand shipping procedures very well. You order, they pull the money instantly, send an email saying the item is about to ship. 4 days later, the item has not left the warehouse. They blame it on Thanksgiving - I'm allowing for that day. They won't give you a Supervisor, say the Supervisor will call back - and they never do. We'll see if this message ever gets posted, or is buried on page 100. I will also review on every Beauty website, Yahoo, call the FTC, and dispute the charges, because if they can't even ship the item within a timely manner - I doubt I'll be impressed with the product. And if you look at my reviews on Google and Yahoo - you will see that I am one of those people who's reviews are ALWAYS positive and glowing. I'm not a complainer.