I ordered a pair of shoes from the website recently then saw that they recommend a half size up so i ordered the same shoes but in a bigger size. Both pairs came within in a couple of days. I arranged for collection to return the small size and I was refunded the money within a couple of days. This is so sad to hear that so many people are having bad experiences. I have to admit, customer service were helpful when i asked for advice on the sizes . I have recently asked them about a shoe that is sold out which they have said would be back in stock this month but this isn't looking likely which is a shame as they are from the bridal collection.