SOPHIA WEBSTER Reviews

Name: SOPHIA WEBSTER
Rating: 3.20

3.2 Rating 104 Reviews

56 %

of reviewers recommend SOPHIA WEBSTER

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Metrics

3.2

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sophia Webster have the best customer service. Always helpful and ready to assist… the fabulous shoes are only part of the picture! I wore SW Rosalind star for my wedding and managed to keep them on 11 hours… in a field. The Mariposas are super comfy too and I can’t wait for my next order to arrive. Thank you SW… keep up the good work!”

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Posted 5 months ago

“The customer service at Sophia Webster is A1. I bought a pare of wedges at a sample sale earlier this year and unfortunately the strap broke and cannot be fixed, however Taylor at SW went above and beyond to make sure I was satisfied. They have sent out a new pair of shoes and I couldn’t be happier. Thank you so much”

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Posted 6 months ago

“Customer service staff are top notch. Always responsive and going above and beyond the call of duty to help.”

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Posted 7 months ago

“Amazing customer service from Sophia Webster. I dealt with a lady called Taylor and she was brilliant from start to finish. I bought my wedding shoes from Sophia Webster but unfortunately my bag to match was out of stock at the time. I bought the bag from another company and it arrived damaged and I didn’t realise until the morning of my wedding. TAYLOR went above and beyond and managed to get it all sorted for me. Her replies were very speedy and she honestly couldn’t do enough for me. Excellent customer service thank you so much!”

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Posted 8 months ago

“Great customer service”

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Posted 8 months ago

“The most incredible, beautiful shoes I have ever seen. I had been debating buying the Vanessa Mid Sandal in White for my wedding in 2025 for months and had been looking on the website at least twice a week. I took advantage of the 30% birthday offer and I am so glad I did as I have truly fallen in love with these shoes. There were a couple small imperfections on the shoes but after speaking with Taylor I was provided with 2 solutions to resolve the matter which I was incredibly happy with. I honestly could not thank Taylor enough for the help and support she has provided, an absolute asset to the company! I would advise anyone that is in two minds about buying shoes from Sophia Webster to take the chance and buy them because you will not be disappointed!!”

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Posted 8 months ago

“I bought some shoes as a gift for my mum - the website said to buy a size up but she has tiny feet so I bought 2 pairs to check sizing - arrived super fast and return was really easy and I was refunded really quickly. Shoes themselves are so beautiful, the crystals on them are unreal. Really happy!”

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Posted 9 months ago

“Great communication. Polite , speedy, very helpful and great service overall.”

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Posted 9 months ago

“I ordered the Mariposa Shoulder Bag in black. It arrived quickly in a lovely pink box with dust bag. Such a lovely, great quality bag that I've used a lot and will keep using. Such a beautiful addition to my wardrobe!”

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Posted 9 months ago

“Very happy with my purchase of the Mariposa Hobo Bag in Black- I am based in the UK and it arrived within 2 days, packaged well and I have been using it non-stop for a couple of months, it is great quality! Always get compliments on it :)”

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Posted 9 months ago

“First of all I'll start with the fact that Sophia Webster shoes are crazy shoes! I bought four pairs, the last one for my wedding, I took advantage of the sales by purchasing them in July 2023. I went to try on the dress and had to wear my beloved shoes and I noticed that the pearls had turned yellow. I tried to contact customer service and Kajal responded, super kind and helpful, she spoke to her manager and since they couldn't repair it in time for my wedding they offered me to exchange for another completely new pair. Their shoes are all fantastic but the model I had chosen for the exchange was much more expensive and despite this they didn't ask me anything. I have everything managed from Italy. The shoes are great but the customer service more so.”

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Posted 9 months ago

“Honestly couldn’t have hoped for a better customer service. The premium brand is definitely represented very well by its staff. Thank you”

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Posted 9 months ago

“So amazed with my Sophia Webster shoes and the speed with which I received them....I ordered my shoes for a business event on Friday afternoon and got them on Saturday morning! The shoes are DIVINE - I ordered the black butterfly low heel slingback pumps and they are stunning. I take a UK10 and find it really hard to find really beautiful shoes that fit, so to receive something like this is so extra special. The shoes have an amazing finish, feel great on the foot, and look super luxe. I had bought two pairs as wasn't sure about the size and their customer services team were super helpful and got the size I didn't want returned straight away. Wish every luxury shoe brand offered shoes in my size and this level of service.”

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Posted 9 months ago

“Second order, amazing customer experience team, my dream shoes came in time for my big day even though I ordered last minute in the sale! X”

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Posted 9 months ago

“Fast and efficient delivery, I live in the UK and my order reached me within 2 business days. I was kept up to date on the whereabouts of my parcel through the tracking link sent to my email address. Plus, I love my boots, they've kept me warm over the past week of cold weather and are super cute!”

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Posted 9 months ago

“I have received the BEST customer service from Taylor ! I sent my wedding shoes back as they broke on my wedding day and was told it was unlikely they could be fixed meaning I wouldn’t be able to have them back. I wrote a letter and placed it in the box explaining how sentimental I was and that if there was anyway I could have even one back to keep I would be over the moon. A few months went by and I received an email from Taylor who had been the agent who picked up my letter explaining that my shoes had infact been fixed and I could have them back ! I was both grateful and touched that Taylor had kept me and my letter in the back of her thoughts after all this time. I assumed once I didn't hear anything after a few weeks that there was no chance I would ever see my wedding shoes again so I was thrilled when I received a lovely email from Taylor explaining she could get them back to me and fully repaired ! I find most big brand these days aren’t fussed on making a customers experience memorable but Taylor has gone above and beyond my expectations, firstly remembering my sentimental note and also ensuring I was kept up to date informing me straight away when she knew I could have my shoes back! I am overjoyed to be getting my wedding shoes back and I hope Taylor is rewarded for her genuine and kind customer service she has given me !”

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Posted 9 months ago

“Best customer service. Taylor was very helpful. Solved my issue in no time.”

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Posted 10 months ago

“Fixed my shoes for free!”

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Posted 10 months ago

“Worst company ever. don't buy anything from them. Their product was damaged and when I asked to return they emailed me saying im not eligible to return since it's a little more than 2 weeks I purchased this shoe and after they receive the shoe, not only there will be no refund but also they will keep the shoe. I can screenshot of the email and prove you what I just read was insane. My bad I chose this brand over other great brands.”

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Posted 11 months ago

“I’ve been an avid Sophia Webster customer since 2019 when I purchased my bridal shoes. I absolutely love the brand and designs. I have several pairs of shoes and bags. I had an issue with a bag recently and I reached out to customer service. Taylor was brilliant super fast response to my query and went about resolving my issue whilst answering my questions. I recommend Sophia Webster to all my friends and I have a wish list saved. Sophia Webster’s book sums up the one thing I’m always told when I wear them “Oh My gosh! I love your shoes” excellent customer service and experience, worth every penny.”

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Posted 11 months ago

SOPHIA WEBSTER is rated 3.2 based on 104 reviews