SOPHIA WEBSTER Reviews

Name: SOPHIA WEBSTER
Rating: 3.15

3.2 Rating 101 Reviews

54 %

of reviewers recommend SOPHIA WEBSTER

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3.2

Based on 101 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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SOPHIA WEBSTER 1 star review on 7th October 2022

Lea

SOPHIA WEBSTER 1 star review on 9th September 2020

Kat

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my shoes - their so called customer service advise they have been sent but won't advise of a tracking number. Total scammers, don't buy from them”

Helpful Report

Posted 3 years ago

“I ordered shoes and they never arrived!!! I paid over 900$! DHL sucks! They said they delivered it to me but it was never delivered. When I send complaint to sophia webster customer service they ignored me email. I would never order anything from this merchant, I lost my money!!!”

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Posted 3 years ago

“I had a open a case via Paypal to get my refund. They did not contact/reach out to me once despite receiving the parcel a month ago. DO NOT BUY FROM THEM.”

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Posted 3 years ago

“I've bought a few pairs of heels from Sophia Webster over the years. They really are unique and very special shoes. I just love them! I decided to buy my last pair on-line. The shoes and the service were both brilliant.”

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Posted 3 years ago

“I've bought a few pairs heels from Sophia Webster over the years. They are unique and very special shoes. I just love them! My last pair I decided to buy online and I was delighted with the shoes and the service.”

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Posted 3 years ago

“THIS SO CALLED PATHETIC EXCUSE FOR A COMPANY ARE SCAMMERS...I HAVE BEEN WAITING FOR A PAIR OF SHOES FROM THEM FOR MONTHS NOW AND STILL NOTHING...THEY KEEP TELLING ME THEY WILL ARRIVE BUT OBVIOUSLY I WAS SCAMMED...THIS RIDICULOUS COMPANY NEEDS TO BE SHUT DOWN ASAP.”

Helpful Report

Posted 3 years ago

“I purchased a pair of sneakers, I opened the box and the shoes were falling apart!! The sole was coming off. I emailed the company using their website, regular email, chat, facebook messenger, facebook comments and I am yet to receive a response, by the comments and other reviews it looks like I will never receive one. Meanwhile, my return is stuck on this side since DHL will not accept the package without a form they need to send. Worst customer service, worst company, worst product ever!!! Do not purchase anything from this company ever if you value your money and your sanity. It seems like they are ripping people off just to stay afloat and then keeping their money and their goods. Horrible business practice, very shady business!!”

Helpful Report

Posted 3 years ago

“I ordered a pair of fly by trainers in the sale, once they had been despatched customer services emailed me to say there was a “small mark” on the trainers and that if I wanted to keep them they’d give me a 20% discount or I could return. The small mark is a big red ink stain so of course I didn’t want to keep. Now no other pairs left in my size and they also did an extra 20% discount on sales lines so their little sweetener I should have got anyway. Now no reply from customer services via email or Facebook. Not what I expected from a luxury shoe company.”

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Posted 3 years ago

“Asked them a simple question and it's been a few days and they haven't gotten back to me. I would've thought that a luxury brand would have better than this... Guess I won't be buying the shoes I wanted then.”

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Posted 3 years ago

“I ordered these shoes and once I got them I didn’t like them so I sent them back it’s over two weeks and no refund all I keep getting is the running around the shoes were returned since July 31st 2020 and they were signed for by one Matt Day every time I inquired about my refund they keep saying they are working with a limited staff. These shoes were not cheap and here I go two weeks later no shoes and I can’t get back my money. This is the worst company and they are nothing but thieves and scammers. I would recommend that no one ever purchase anything from this company they are the worst. Still waiting on my refund. I’m going to let PayPal handle this one.”

Helpful Report

Posted 3 years ago

“I don’t live near anywhere that stocks Sophia Webster so decided to order from them directly for my wedding shoes. As I wasn’t sure if size I order a couple sizes so I wouldn’t have a situation where I was going back and forth. My order was over £1000 so not a small order. I then went to return the order which seemed easy enough, got the text saying dpd return had been delivered and weeks passed and no refund. I emailed sophia webster who claimed no parcel had been received despite me having proof of return delivery with a name and signature. I then opened a paypal case as fortunately payed via paypal. I sent all my proof and waited to them get an email from Sophia webster asking me to close my paypal case as they wouldn’t refund if paypal case was open. I spoke to paypal who told me not to close the case and after a long wait finally recieved my refund from paypal. I just wanted to make people aware of these scam artists and it seems I’m not the only person they’ve done this to, I was just so lucky I payed via paypal.”

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Posted 3 years ago

“Would never order from them again, horrendous customer service. Cannot get hold of them after trying 6 times via email, chat and Facebook over a period of almost 3 weeks. I returned my shoes and I am still waiting for even an acknowledgement of my return let alone my money back”

Helpful Report

Posted 3 years ago

“Absolutely appalling customer service, and I will never purchase from Sophia Webster again. I bought shoes that I returned, and two weeks later I still haven’t received a refund. The shoes have been signed for at the company, and I have e mailed customer service several times. No one has got back to me and I have no refund! Absolute disgrace”

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Posted 3 years ago

“I ordered sneakers on April 11th. Didn’t get them until July 14th. Contacted them numerous times. Said they were on a ship. They were the wrong sneakers. Not even the right color or size. They will not refund. They offered me a “big” coupon. I would have to be out of my mind to ever order from them again.”

SOPHIA WEBSTER 1 star review on 16th July 2020

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Posted 3 years ago

“Omg cannot believe this so called designer website do not answer emails. Did intend to make a purchase but they cannot even be bothered to answer emails !!”

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Posted 3 years ago

“First time buying from here and i must admit after reading the negative reviews i was sceptical. I ordered my shoes on Saturday night. i had an online chat with one of their team on the Monday morning and she was most polite and helpful! She told me i woould recieve an email when my shoes had been dispatched . Received the email on Tuesday with a verification number and the time of delivery by dpd. The shoes arrived on time with a very pleasant delivery chap . My shoes are lovely and i am very pleased!! The whole proceedure was proffesional polite and efficient and i will definately use this site again!!! Michelle”

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Posted 3 years ago

“I ordered 2 pairs of shoes and never got them. And they refused to give me my money back”

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Posted 3 years ago

“If could give them zero Stars I would. I purchased 2 pairs of would-be wedding shoes. I decided to keep one pair and return the other pair. After returning my second pair of shoes to them I waited 3 weeks and was not givrne refund. I reached out to customer service and several occasions no one contacted me back. So I opened up a dispute with my bank they temporarily refunded me the money while they investigated and when they spoke with his company to company said they never received my return When someone on their staff sign for the package. Stop by shoes that cost over $500 I'm expecting the customer service from this company to be superb. I wish I could return the other pair of shoes I bought from this company because I would never support them I suggest you don't either.”

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Posted 3 years ago

“I never got my shoes, even though I paid through PayPal. I sent several emails and tried to get a refund. Very disappointed. Da”

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Posted 3 years ago

“Purchased a pair of your shoes from the matches and called up head office for fit and style advice for Rosalind sandal heels. Prescillia was very helpful, read the below review about her tone and not true one bit. VERY KIND!”

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Posted 4 years ago

SOPHIA WEBSTER is rated 3.2 based on 101 reviews