First time buying from here and i must admit after reading the negative reviews i was sceptical. I ordered my shoes on Saturday night. i had an online chat with one of their team on the Monday morning and she was most polite and helpful! She told me i woould recieve an email when my shoes had been dispatched . Received the email on Tuesday with a verification number and the time of delivery by dpd. The shoes arrived on time with a very pleasant delivery chap . My shoes are lovely and i am very pleased!! The whole proceedure was proffesional polite and efficient and i will definately use this site again!!! Michelle