I don’t live near anywhere that stocks Sophia Webster so decided to order from them directly for my wedding shoes. As I wasn’t sure if size I order a couple sizes so I wouldn’t have a situation where I was going back and forth. My order was over £1000 so not a small order. I then went to return the order which seemed easy enough, got the text saying dpd return had been delivered and weeks passed and no refund. I emailed sophia webster who claimed no parcel had been received despite me having proof of return delivery with a name and signature. I then opened a paypal case as fortunately payed via paypal. I sent all my proof and waited to them get an email from Sophia webster asking me to close my paypal case as they wouldn’t refund if paypal case was open. I spoke to paypal who told me not to close the case and after a long wait finally recieved my refund from paypal. I just wanted to make people aware of these scam artists and it seems I’m not the only person they’ve done this to, I was just so lucky I payed via paypal.