If I could this company negative stars I would. I will ensure all of my friends and family understand how this company handles their customers. My son in the airforce ordered his younger teenage brother a bike from BMX. We received a smaller bike then what we ordered. I called and their representative asked me for pictures of the box and he stated yes our warehouse sent the incorrect bike. My 14 year old and I packed the bike and returned it to our nearest UPS center. It has been 3 weeks since I returned the bike. I've gotten the run around so much and this was my sons first time getting a BMX. He was excited to use during his Spring break but couldn't because we had to return it. I have proof of email from the representative I contacted stating once we see the tracking we will immediately ship the correct bike. That did not happen I hadn't heard anything from then so I emailed asking questions which turned into well now it's once we get it back in our warehouse well immediately ship a bike. Again, nothing and we waited until I had to reach out again regarding the status. Which turned into we have ti wait for them to look at your return. And again we waited and reached out for a a full refund. I was told their waiting so waited a few more days (week) reached out again then decided I'll take it to their online chat and they weren't helpful just said we'll send the warehouse an email. We're at 3 weeks post return to receive an email today that they rcvd the bike damaged. I didn't return it damaged we saw the bike was smaller repacked and shipped within 24 hours of receiving. Your company didn't do this and now their stating they won't be able to refund the money. So my 14 year old has no bike, I don't have a refund. My oldest son in the airforce is also disappointed because he's in Alaska and really wanted hus brother to enjoy this gift. This was our first and worst experience with this company. How can the shipper damaging the bike be our fault. I'm also very upset that this is how they handle their process. We thought hey their a big company this should be fine and it wasn't. My youngest son has not been active and really wanted a bike to get out and be more outdoors. He planned to use his bike during his entire spring break. Your company can get as many nice reviews as it wants but this I have to say is poor on BMX.