“If I could this company negative stars I would. I will ensure all of my friends and family understand how this company handles their customers. My son in the airforce ordered his younger teenage brother a bike from BMX. We received a smaller bike then what we ordered. I called and their representative asked me for pictures of the box and he stated yes our warehouse sent the incorrect bike. My 14 year old and I packed the bike and returned it to our nearest UPS center. It has been 3 weeks since I returned the bike. I've gotten the run around so much and this was my sons first time getting a BMX. He was excited to use during his Spring break but couldn't because we had to return it. I have proof of email from the representative I contacted stating once we see the tracking we will immediately ship the correct bike. That did not happen I hadn't heard anything from then so I emailed asking questions which turned into well now it's once we get it back in our warehouse well immediately ship a bike. Again, nothing and we waited until I had to reach out again regarding the status. Which turned into we have ti wait for them to look at your return. And again we waited and reached out for a a full refund. I was told their waiting so waited a few more days (week) reached out again then decided I'll take it to their online chat and they weren't helpful just said we'll send the warehouse an email. We're at 3 weeks post return to receive an email today that they rcvd the bike damaged. I didn't return it damaged we saw the bike was smaller repacked and shipped within 24 hours of receiving. Your company didn't do this and now their stating they won't be able to refund the money. So my 14 year old has no bike, I don't have a refund. My oldest son in the airforce is also disappointed because he's in Alaska and really wanted hus brother to enjoy this gift. This was our first and worst experience with this company. How can the shipper damaging the bike be our fault. I'm also very upset that this is how they handle their process. We thought hey their a big company this should be fine and it wasn't. My youngest son has not been active and really wanted a bike to get out and be more outdoors. He planned to use his bike during his entire spring break. Your company can get as many nice reviews as it wants but this I have to say is poor on BMX.”
“Source BMX's customer service is superb!! The bearings on my rear wheel went out. They made their warranty process effortless! They sent me a replacement without any hiccups or problems. I am so ecstatic, pleased, thankful, and thoroughly satisfied!! I will purchase all of my bicycles from this company! They rate number one for customer service in my book. An extremely wonderful experience!!!”
“Bearings in back wheel are bad. Both rims showed up warped. I sent them everything they asked for and they kept changing what they wanted to know what they were willing to do. Do not order a single thing from this company. You’re wasting your time and money.”
“SCAM , SCAM SCAM !! Do yourself and your hard earned money a favor … we opened up a small bike shop in our neighborhood. We ordered 11 bikes from them there wasn’t one package that came in that was 100% ready for assembly . We called , we emailed , we sent all the pics they asked for and the end result was out of 11 bikes we ordered we were able to piece together 7 bikes . 2 of which was the 20” jet block . Both bikes came back with customer complaints. One the crank completely stripped at the arm . The 2nd one had a popping bearing in the rear hub that was supposed to be sealed. They offered nothing and basically told us their hands are tied in a very polite way . DO NOT BUY ANYTHING FROM THESE PEOPLE ! Use city grounds . They have great customer service and they are 100% legit company that backs up their product with no excuses . I wish I would have read the comments before using them . They sent bikes that had mismatch parts that would not fit . Clown show !!!”
“DO NOT buy from this company ! We ordered 2 bikes of the same model just different colors (the jet block 20”) both bikes arrived with major issues ! The first one had a completely collapsed fork so the front wheel was off by 2”. There seemed to be no damage done to the box to have done this . The 2nd bike when you aired up the back tire would push an inch into the rear frame brake mount tube . Both of these are no fixes . This place is selling factory flawed bikes. And at first it seems like they offer good customer service. Don’t be fooled . They make you jump through so many hoops requiring 22 pics of the bike out of the box then in the box . After doing all this twice a return shipping labels never came . These guys got us for over $700. Anyone would be a fool to buy anything at any price from these flea market salvage selling con men . Wish we would have read the comments . Learn from us .”
“I needed a new car for my mum but the loan companies kept denying me because of my bad credit, I was really frustrated before I came in contact with this agency, they raised my score up to 793 and permanently removed all the negatives on my credit report in few weeks. E f f i c i e n t N e t H a c k on Gmal saved me as I just got qualified for the car loan. You can also reach out if you need credit help as well. ”
“I purchased a bicycle bag in January of 2023 paid at least $300 it's been in the shop more than my son has been able to ride it they will not do anything to help us I keep getting the runaround every time I speak to them they promise one thing and then they want more videos needless to say my son's bike is still not fixed this is one of the worst bike companies I have ever dealt with and I'll never do business with them again they're not true to their word I've had the wheel trued four times you shouldn't have to do that then they refuse to do anything more never again.”
“They guarantee nothing. Better to buy from a reputable dealer locally and have at least a 90 day guarantee. They answer very nicely your messages but do nothing to assist you in a remedy for the problem. If it was snowing they would say it’s the fault if the snow. If it was sunny they would say it’s the fault of the sun. If the weather was perfect they would find some other excuse. Please if you are smart do not purchase from this company ..”
“Company sucks! Son's bike came with a one piece seat and post that has seat at 45% angle. Son just slides off the back. Company makes returns impossible too because they say can't be assembled, so if you realize the flaw after you start, you are screwed. Company told me to buy FROM THEM a new seat and seat post at retail. Tons of similar bad reviews I saw after”
“😡 Mas de 3 meses que devolví un segundo pedido... reclamando la devolución, la empresa de transporte parece que perdió el pedido a la hora de devolverlo y ahora me quedo sin el producto y sin dinero. Indignante. La logística es nefasta el primer pedido tuve que andar reclamándolo semanas también hasta que llegó casi un mes después.”
“I placed 2 orders one 7 days ago and the other 5 days ago. Neither has shipped. I was hoping to have my sons bike built this week. I've reached out to the company- no response yet. If you want something within a reasonable amount of time donot use this company”
“Website is misleading to what is in stock. I paid for a bike then was told a week later after I had to email them about the whereabouts of the bike was told it was not in stock and will not be getting anymore. Then they recommended 3 different bikes that they don’t have and won’t get for a month”
“I ordered it for my son, it came in package. That is only good thing.
It looks to me that they sent me one of their returned item.
I contacted them immediately (within few hours of receiving) , but they did not respond me within their promise time with resolution.
The bike had worn tires, inconclusive instructions and few other issues.
Their customer service is worst. I would have given them negative, if there had been one.
I do not know if they have local stores, but I would strongly suggest not to trust them and do not order online, their return policy is very complex too.”
