I used to book my international trips with Southall but since last year their service has been terrible. I am refraining from booking with them and also asking my friends to avoid booking with them. My flights got cancelled in Dec 2020 and they didn't offer me any alternative instead I was on my own to find alternative flight & desparate to fly back. I was not wanting to put down negative review here but I asked for refund and we are 9 months down the line, still they haven't issued refund at all. They are still saying to follow up after 1 month. My other colleagues got flights cancelled in same time and their refund was issued long time back from same airline I travelled. They seems to take advantage of situation and rip off extra money from customer who are stuck in facing worst issues with pandemic and offering them huge price difference in tickets. Appreciate if you can look into my refund asap for invoice 4510963 , or even if you can arrange a refund voucher with airline that will still resolve my issue.