“Do not book with this travel agent. I couldn't fly due to Covid travel restrictions for my mum's funeral. They were not willing to give me a refund. They threatened me over three years and took me to court, where the case was dismissed and they had to pay me the expenses. All the stress they caused me over past three years! I clearly knew my rights so I was not going to let them win. I feel sorry for people who get threatened by this company and give in and loose their money to fill the travel agent's pockets. You have been warned!”
“I will never understand why you don’t follow the customer service of this land. Why you lie, scare vulnerable customers and be rude to them. Learn some manners, respect your customers and value them as they are the one paying you!”
“You need to improve your communications and customer service with your customers. Not just take the money and fill your pockets. Learn to respect your customers and support them.”
“In November, Vandana of Southall Travel was brilliant and booked us cheap direct flights to India with Virgin.
Last week, we were scammed by two crafty individuals pretending to be Southall Travel.
They kept saying that payments had not gone through. In fact, they were repeatedly taking money from our debit cards. They also took money via a Western Union transfer.
We have reported them to the Police, Indian authorities and UK banks.
TO HELP AVOID BEING SCAMMED:
1. Do not communicate with agents on Whatsapp
2. Directly call Southall Travel yourself, using the number from their website. Currently 020 8843 4444
3. If you are told that a payment has not gone through, please check with your bank before giving more money.
4. Southall Travel do NOT use Western Union at all.
5. Please check the email address carefully. This company had a similar (but different) email address.
With the GENUINE Southall Travel, I have only had good experiences.”
“SCAM... SCAMMERS..
Avoid at any cost. Almost lost £2000 got it back as it was weekend and Bank transaction was in Pending status.
They took card details after card details keep saying declined... at the end i have to cancel all my cards.”
“Be careful when booking a package deal with Southall Travel apparently they are under no obligation to provide the customer with a breakdown of costs even though this was not made clear to us at time of booking. So if any element of your package iholiday is cancelled you are not able to make a claim through travel insurance who require a cancellation invoice. We were unable to travel due to a family emergency. Whilst we rebooked the flights our hotel was cancelled. We were unable to claim through travel insurance as Southall Travel refused to provide us with an invoice for cost of the hotel.
In total we spent over £6000 with them for a group booking but they wouldn't even provide us the information as a goodwill gesture.”
“Scammed out of £1000! Someone masquerading as a self employed agent of this company, took two £500 payments from my credit card. When asked why, they said that they had made a mistake, but would refund one of the payments. I've had no flight tickets either and doubt if I ever will. My bank has been informed but now I have to wait for my bank to investigate.”
“Fraud, Fraud, Fraud!!! this company has agents working in their office calling people and selling them tickets using other company names!!!! they collect money in to Southall travels bank account if they cant take payment over the phone using apps like paysend, and when questioned when they are found out that why are fraudsters using your bank to hide funds they have no answer! the Metropolitan police force are also aware of this! so if you have been scammed by people taking money for tickets and not receiving tickets 100% it will be southall travel! they make fake advertisements on facebook constantly and use several company names and addresses”
“DO NOT USE THIS COMPANY! They are thieves and steal money from their customers! I paid a £150 deposit in good faith, which I was told was refundable should I not wish to go ahead my booking. I ended up booking tickets myself and they refused to give me my money back. I lodged a complaint and despite having evidence and their calls being recorded, they fobbed me off and keep telling me they will sort this out and get back to me. This has been going on for the last 6 months. Southall Travel are thieves and liars and should be ashamed of themselves.”
“Scamming agency- DO NOT USE. They refuse to refund the money for a cancelled flight inspite of airlines saying they have refunded more than a month ago. We have also found out that they lie in their website about being register with ABTA for dispute resolution. This agency SHOULD NOT BE ALLOWED TO OPERATE!!! AVOID at all cost! No point in contacting the customer service either!”
“If anyone has any brains and has common sense in their character, no one should use this co.
These people are the worst to deal with, every time different stories and different person, never ever you get a straight answer. STAY AWAY From THESE THIEVES”
“Excellent and professional service.
We are delighted with the efficient and friendly service provided by Sajida Begum when we booked our tickets last week. We also had to make some changes. Sajida was very approachable and pleasant, efficiently made the changes and kept us informed throughout the process. Thank you.”
