“Rude, unprofessional and taking unlawful charges.
Southall Travel like all of its subsidiaries have their call centre staff based in India.
My fight was cancelled by the airline but Southall claimed I had to pay fees to have my cancelled ticket booked for a different date.
There is nothing in their terms and conditions about this.
Thankfully after contacting the airline carrier direct I had my ticket rescheduled at no extra charge.
I will never be buying with them again.”
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Travel TrolleyReviews 30,333 • Excellent
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CJ Sutcliffe
4 reviews
Updated 4 days ago
Well what a hopeless scenario look at all the fake reviews popping up!!!
Well what a hopeless scenario. Like all the reviews on here I have also had no luck in moving forward with any kind of refund for my cancelled flight. Countless Emails and phone calls for the last month just keep going round and around in a loop.
The reality is the industry has gone into total melt down and with no new revenue stream are mostly going to go bust with huge debts picked up by the tax payer. Of course it will all be acceptable because its such an unusual scenario and most businesses are in the same boat..In 12 month's time or so there will be a string of new travel agents all wooing us back as if nothing ever happened!!! Now ive been bitten i wont be doing it again!
In the meantime dont hold your breath for any kind of refund...its unlikely to happen before travel trolley and southhall disappear before our very eyes.
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Jarrard
5 reviews
4 minutes ago
Almost left me stranded in the…
Almost left me stranded in the Philippines with no help or contact of any form, when they finally got back to you they said they tried to contact me and when asked for proof they ignored me completely. This left me £340 out of pocket.
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Kirsty Nourse
1 review
2 hours ago
Lesson learnt! I will always book direct with the airline from now on!
The worst part is the customer service! I feel that I don’t matter! It’s been almost 6 weeks and I am no closer to getting a refund! The airline have said they have refunded, so why can’t I get my refund from travel trolley? I can’t seem to get correct and trusting information! Always something different from them. I will never use a web based agency again! I shouldn’t have to beg for my hard earned money! I have now been told the refund will take 6 months!?!? I have asked numerous times how I will be refunded since the card I used to book is not valid anymore, no one has responded. I have no idea what is going on!!
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John
2 reviews
2 hours ago
£75 rip-off
Bad enough them being obstructive in giving full refunds but applying a £75 per person charge which was never stated on their T&Cs when purchased. An utter scam. I have reported them to the Competition and Markets Authority CMA. Google UK Gov CMA.
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Jo
2 reviews
3 hours ago
Flight refund - Travel Trolley
Booked flights through this terrible company last year, flying to New York in March this year with Virgin, obviously this was cancelled and no refunds are being offered even though Virgin say they offer refunds, never book through Travel Trolley again!!
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Gerry Canning
1 review
Updated 10 hours ago
Avoid at all costs
If I could have gave less than one star I certainly would have. I hope the directors and owners of this company are reading these. Awful company you are trying to capitalise in this terrible situation. Holding my money to ransom can’t get a refund unless I pay a fee which changes by the day. Complete crooks, do yourself a favour even if it’s cheaper with them avoid at all costs. Customer service is appalling the way you speak to customers is a disgrace. Travel Trolley and the other trading companies linked this will be remembered long after the pandemic passes you should be hanging your head in shame. PAY PEOPLE THERE REFUNDS!!
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Martin Chandler
81 reviews
14 hours ago
Breaking the law...
Breaking the law...
Booked 2 flights to NYC on Virgin which have been cancelled and Travel Trolley are breaking the law by trying to fob me off with a voucher even though Virgin are giving refunds.
Everyone will remember how travel companies have behaved during the virus...those who have acted illegally will not come out of this well at all
Disgrace
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Melissa
1 review
16 hours ago
3 months and no refund
I have been waiting for a refund since the 29th January (3 months!). I still have not received this despite numerous attempts at communication. I was originally told 6-8 weeks for my refund. It has been 3 months. It’s a lot of money to be without and I’m scared that the company is a scam and I’ll never receive the money back. I have sent numerous emails with no response. I called and was told they would speak to the air line and be in touch within 24 hours. I received no call. I called again and was this time asked a lot of questions about the booking, which they hadn’t previously. I was then told they will put the process through and I would receive the money within 14 days from now. This is a long time after the original 6-8 week guideline and I don’t understand how they are only just putting the refund through now. I have a lot of fear that I won’t receive this still and asked the customer service representative on the phone if they could email me to confirm that I will receive it in 14 days. I wanted written confirmation. I was told this wasn’t possible and I will receive an automated email once the refund has been processed. I asked again if they could just email me to confirm and was told no. It’s been such a stressful experience and it’s causing me a lot of anxiety. It’s a large amount of money to me and I really need it returned. The lack of response and assistance with this has been shocking.
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Gary Fletcher”
“After sale service poor. Little consistency in what different staff say and unprofessional e.g. Gives you details of how and why they know more than you. Each give you the impression they are scared and must make money for the company and commission for themselves. Most of them are polite hence an extra star.”
