Southall Travel duped us of our money and spoiled our recent trip to India. We booked tickets to India for December'21 via Southall travel. The tickets had to be changed to April'22 since my family got COVID. At the time of booking they suggested Lufthansa as the cheapest flight available (they charged a hefty fee for this change as well). We unknowingly fell into the trap. After this they sent us the travel information which included covid test requirements for the travel. Please note that we were in touch with Southall travel customer care till a day before travel and they kept providing information about flight changes, web check-in, meal selection etc. On the day of travel, we reached Heathrow 4 hours before the flight, queued up to the check-in counter for 3.5 hours, only to realise that we would not be allowed to board the flight. THIS WAS APPARENTLY DUE TO AN YEAR OLD RULE BY GERMANY THAT MAKES TRANSIT VISA MANDATORY FOR ALL FLIERS (even for couple of hours layover). SOUTHALL TRAVELS DID NOT INFORM US ABOUT THIS NEW TRAVEL RULE. They should have brought this to our notice at the time of offering tickets via Germany. When contacted, they refused to offer any support. We had to buy new Air India tickets at current prices. Not a single dime was refunded on tickets via Lufthansa and Southall travels refused to take responsibility citing that it was customer's responsibility to find out and not agent's responsibility to inform. Till date Southall travels is refusing to take responsibility of the entire episode. DO NOT BOOK YOUR TRAVEL VIA SOUTHALL TRAVEL. THEY ARE DUPING CUSTOMERS BY SELLING UNUSABLE TICKETS TO THEM AnD GETTING RID OF THEIR UNSALEABLE INVENTORY AT UNSUSPECTING CUSTOMER'S COST!