I will never order from this store again. It was my first and last time. It's a shame because their clothes are cute. However, nowhere during my purchase was I informed a "pre-order" was a "final order", and could not be exchanged for a different size. All I wanted to do was exchange the size because it was way to big (nothing else was wrong with it), but I was met with customer service telling me I should have read their "return policy". My first instinct is not to go to a sites return policy when ordering from them. This is the ONLY store I have never been able to exchange something. I also was not advised that my purchase was a "final sale", and their website just lists "pre-order" not "final sale", not on the item page, not on the checkout page, no on the order confirmation page. NOWHERE! So buyer beware, this company does not seem to want return business, nor care about their customers.